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SHIPPING & RETURN POLICY
*US ESTIMATED DELIVERY TIMES
Standard shipping 7-10 business days from when package is shipped.
Expedited shipping 3-5 business days from when package is shipped.
Two day shipping 2 business days from when package is shipped.
Next day air Next business day from when package is shipped
PO Box and APO Not available
Alaska, Hawaii and Puerto Rico Shipping times vary.
Shipping times do not reflect order-processing time. Please allow up to 72 hours for processing of orders M-F.
Shipping costs are based on the carrier and delivery method request. Signature may be required on orders shipped for overnight delivery or any order over $199 USD with different billing and shipping addresses. This is a secure delivery of your package. All shipments made within the continental United States (excluding Alaska and Hawaii) are considered Domestic. In-stock orders are shipped from our warehouse within 5 business days. Business days fall between Monday and Friday for any non-holidays. We do not offer weekend delivery. During inclement weather shipping may be delayed and DHL does not guarantee next day or two days delivery methods.
*INTERNATIONAL SHIPPING
Shipping rates include any applicable customs fees. Customs fees are non-refundable. Customers who reject an international shipment will be responsible for the customs fees and shipping charges to and from your country. Please understand that DHL does charge shipping fees and custom fees in the event that you refuse your delivery. The cost of 2-way international shipping plus custom fees will be deducted from your refund. Currently return charges for international packages are the responsability of the customer. We now ship to to over 30 countries and are adding more every day. Countries include: Australia, Austria, Belgium, Canada, China, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Japan, Luxemburg, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Republic of Korea, Saudi Arabia, Singapore, Spain, Sweden, Switzerland , United Arab Emirates, United Kingdom of Great Britain and North Ireland.
* We do not offer Money Back on custom made products, and exchange in custom made shoes or boots are only eligible for size swap.
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For your personal shipping inquiries, please email us at: customercare@veari.com.
Please read carefully:
Client must request and pay for additional shipping insurance for the total value of the product to be delivered. If the client request parcial or full refund of the product in the event of missing item or open boxes, the client is obligated to present all the paperwork requested by the shipping company in order to file the claim and get parcial or full refund. (i.e. open box or visible damage receipt provided by the courier at the time of delivery stating that the package had visible damage or was open).
In case that the client does not pay the additional insurance and/or does not have the requested paperwork at the time of the claim, veari is not responsible for covering the fees or refund of missing products or damaged goods.
INSURANCE EXTRA FEE
Our shipping guarantee offers you the protection and safety for your valued items, during international transport. We will send the replacement package inmediately at no additional cost if the package becomes lost or damaged. *Shipping guarantee only applicable for imternational shipping.
