Customer Service

 

PRODUCT WARRANTY

The item you have purchased is a masterpiece, made of genuine leather. In Veari love for art goes from one generation to another in each piece made, involving the work of more than 100 hands of our craftsmen; ranging from leather tanning to looking after every detail of manufacture, making a product of character and value. We support the durability of our products and offer an unconditional guarantee against any manufacturing defects during normal use for 7 days.

SHIPPING & RETURN POLICY

*US ESTIMATED DELIVERY TIMES

Standard shipping 7-10 bussines days from when package is shipped.
Expedited shipping 3-5 bussines days from when package is shipped.
Two day shipping 2 bussines days from when package is shipped.
Next day air Next bussines day from when package is shipped
PO Box and APO Not available
Alaska, Hawaii and Puerto Rico Shipping times vary.

Shipping times do not reflect order-procesing time. Please allow up to 72 hours for processing of orders M-F.

Shipping costs are based on the carrier and delivery method request. Signature may be required on orders shipped for overnight delivery or any order over $199 USD with different billing and shipping adresses. This is a secure delivery of your package. All shipments made within the continental United States (excluding Alaska and Hawaii) are considered Domestic. In-stock orders are shipped from our warehouse within 5 business days. Business days fall between Monday and Friday for any non-holidays. We do not offer weekend delivery. During inclement weather shipping may be and delayed and DHL does not guarantee next day or two days delivery methods.

*INTERNATIONAL SHIPPING

Shipping rates include any applicable customs fees. Customs fees are non-refundable. Customers who reject an international shipment will be responsible for the customs fees and shipping charges to and from your country. Please understand that DHL does charge shipping fees and custom fees in the event that you refuse your delivery. The cost of 2-way international shipping plus custom fees will be deducted from your refund. Currently return charges for international packages are the responsability of the customer. We now ship to to over 30 countries and are adding more every day. Countries include: Australia, Austria, Belgium, Canada, China, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Japan, Luxemburg, Monaco, Netherlands, New Zeland, Norway, Poland, Portugal, Qatar, Republic of Korea, Saudi Arabia, Singapure, Spain, Sweden, Switzerland , United Arab Emirates, United Kingdom of Great Britain and North Ireland.

For your personal shipping inquiries, please email us at:

customercare@veari.com.

 

 

RETURN POLICY

 

IN-STORE RETURNS

 

We are very proud of every one of our VEARI products. Nevertheless, if you find yourself dissatisfied with your purchase in VEARI for a factory defect, we accept exchanges or returns on the merchandise purchased with original purchase ticket, package and price tags in its original condition, effective until 7 days after day of purchase. The merchandise should be in good condition in order to be resold. Returns will only be good for store credit, no money reimbursements available. Your in store credit is only valid for 365 days.  For more details, suggestions email us at: customercare@veari.com.The merchandise purchased through other VEARI retailers or department stores should be returned at the store where the merchandise was originally purchased and will be subject to the return policy of the retailer. *If you purchase an item through our physical stores and that particular item is not listed under the website catalog then your warranty will be that of the store where you purchased the item.
All purchase made in Veari Outlet Costa Maya location are final sale.

MAIL RETURNS

 

Customer will directly contact our customer service via e-mail at customercare@veari.com to request a return form that will be sent to the customer’s e-mail address. The form should be returned along with the products to be exchanged, with the original purchase ticket, package and price tags in its original condition, effective until 7 days after merchandise was received. The merchandise should be in good condition in order to be resold, the merchandise can be exchanged for another product of equal or lesser value, or it can be returned for online credit, no money reimbursements available. In order to assure that your exchange will be processed as quickly as possible, make sure to include your order number, customer’s full name and address. If this information is not available, along with the required return form, your request may take longer to be processed. Note that you will be responsible for the shipping costs, (The return of the item, and of the new item being shipped). The packages should be returned with the shipping costs already covered, and with a trackable shipping service; we do not accept returns if the shipping costs are not paid in full before being shipped back to VEARI. We are not responsible for lost or damaged items during mail transit. Note that this return policy is only available for online purchases made on WWW.VEARI.COM, if your items were purchased on a retail store they need to be returned to that location.
The addres for items that are not listed under the website catalog, for returns or exchanges is:
Veari Store
Av. Rafael E. Melgar entre calle 10 Norte
Centro 77600
Cozumel, Quintana Roo Mexico
The address for items listed under the website catalog returns or exchanges is:
Veari Store
#250 Tanca Street

San Juan, Puerto Rico.

Zip code: 00901

 

ORDERING

 

*How will i know Veari received my online order?
Once you place an order with veari.com, we will provide you with a confirmation number and summary of your order. In addition, we will send you an order confirmation email within one hour. If you don't receive your confirmation information within 24 hours, feel free to send an email to customercare@veari.com.
*What if i have a question about my online order?
If you have questions about your order, please email to customercare@veari.com.
*Can i order or ship Veari products outside of the United States or Mexico?
Veari.com is accepting orders with billing or shipping addresses outside of the United States via PayPal.
*What forms of Payment are accepted?
Veari.com is currently accepting orders using Visa, MasterCard, American Express, Discover, PayPal and Veari gift card. Orders paid by check may be mailed in. When paying by check, please be sure to allow time for check clearance.

 

WHOLESALE

For wholesale inquiries, please email us at customercare@veari.com. Ask for 2016 catalog today.
 
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